Our new data-enabled and predictive analytic technologies can help reduce unplanned downtime,” said Bob Roberts, Technical Operations, Thermo King Americas. “Putting older units on the road doesn’t have to feel like a game of roulette anymore. ROC service delivers 24/7 real-time, remote monitoring, predictive analytics that use a revolutionary algorithm to help predict failures days or weeks before they occur, and guided response by a team of friendly experts to achieve a fast reply and complete resolution to any problem. This system provides rapid, innovative roadside assistance for transport refrigeration units (TRU) by combining technology and human expertise. Introducing the industry’s latest and most comprehensive solution for driver support: Thermo King’s Remote Operating Center (ROC). Drivers require real-time responses backed by real-life experience and knowledge to help protect what’s at stake. When a transport refrigeration unit is in danger of breaking down, a remote monitoring system won’t fully solve the immediate need. It could have significant consequences for those relying on its timely arrival. After all, lost or damaged cargo is not just a waste of money. It poses special challenges for fleet managers and adds risk for drivers. MINNEAPOLIS, Ma- Moving perishable cargo that must be kept at a specific temperature, is a risky business. The industry’s most comprehensive roadside assistance program for transport refrigeration units
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